Privacy Policy

Effective Date: January 1, 2025

At JaenX Smart Solutions, we provide a communication platform that enables healthcare providers (such as hospitals, clinics, and pharmacies) to send notifications and updates to their patients via WhatsApp.

We act as a technology service provider, and healthcare providers using our platform are responsible for the data they collect and share.

1. Scope of Services

Our platform allows registered healthcare providers to:

• Send patient notifications via WhatsApp using APIs
• Send messages manually through a secure web portal
• Share appointment reminders, reports, and healthcare updates
• Display pharmacy-related catalogs (e.g., medicines or services)

Currently, communication is one-way only, meaning patients receive messages but cannot respond through this channel.

2. Information We Process

We may process the following information on behalf of healthcare providers:

• Patient contact details (e.g., phone number, name)
• Appointment and notification details
• Messages sent via our platform
• Technical data such as message timestamps and delivery status

We do not independently collect patient data; all data is provided by the healthcare provider using our services.

3. How Information is Used

We use the information solely to:

• Deliver WhatsApp messages on behalf of healthcare providers
• Maintain and improve platform performance
• Ensure secure and reliable message delivery

We do not use patient data for marketing or advertising purposes.

4. Data Sharing

We do not sell or rent personal data. Information may be shared only with:

• Meta (WhatsApp): for message delivery via WhatsApp Business API
• Service Providers: infrastructure and hosting providers
• Healthcare Providers: the organization that initiated the communication
• Legal Authorities: if required by law

5. Data Retention

We retain data only as necessary to provide our services, comply with legal obligations, and maintain system logs.

6. Data Security

We implement appropriate technical and organizational measures to protect data from unauthorized access, loss, or misuse.

7. Roles and Responsibilities

• Healthcare Providers: Responsible for obtaining patient consent and managing patient data
• JaenX Smart Solutions: Responsible for secure processing and delivery of messages

8. Future Features

We may introduce two-way communication features in the future, allowing patients to respond to messages. This Privacy Policy will be updated accordingly.

9. Your Rights

Patients should contact their respective healthcare provider for any requests related to their personal data, including access, correction, or deletion.